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ConnectFast@Home is only available with an autopay plan. For your convenience we accept most all major credit cards and debit cards. Payments are only accepted online. Payments cannot be received over the phone.

To reactivate your service after a disconnect:

  1. Open a web browser on your device and go to www.connectfast.net/SignIn
  2. Log in to your MyConnectFast account
  3. Click here to Create your order
  4. Enter your address to ensure you can get fiber to your home
  5. Set up your fiber lease with your provider; cost may vary between fiber providers
  6. Get subscribed to ConnectFast@Home (with no contracts or data caps for your Internet service)
  1. Log in to your ConnectFast account
  2. Select MyAccount tab in the top right corner of the page
  3. Select Update Payment Method button below Payment information
  4. Will direct you to update payment info
  5. Save card once completed

Open a web browser on your device and go to SignIn. Select Forgot Password and follow the prompts.

Open a web browser on your device and go to SignIn. Select Forgot Password and follow the prompts.

Log into your MyConnectFast account, under the My Account tab is a button to Cancel service.

ConnectFast@Home customers will be billed each month on the same day of activation/reactivation.

If moving to another area where ConnectFast@Home is available, you will need to cancel service for your existing address, then order service for your new address.

If moving out of the ConnectFast@Home service area, you will need to cancel services.

The fiber provider will install their equipment and test ConnectFast Internet service is working properly. Once testing is complete, your ConnectFast service is ready.

You will need to purchase a Wi-Fi router. ConnectFast does not provide or lease equipment.

No. Currently, there is no way to set up payment prior to installation

You can run a speed test from Speed Test to check your speed.

Speeds can fluctuate over your home’s Wi-Fi network. Things that would cause this could be limitations of your Wi-Fi router, distance away from your Wi-Fi router, or problems with the cabling.

You should not see speeds fluctuate when using directly connected devices. You can directly connect devices to your home router for best results.

  1. Check multiple apps or websites to ensure the connection issue is not specific to one in particular.
  2. Confirm your power and CAT5e cables are plugged in. Do not tamper with the yellow fiber line. This could damage your fiber and will require a technician to come out and repair it.
  3. Restart your router. Rebooting your router allows it to take a break and perform needed system updates.
  4. Plug a computer directly into the fiber provider’s equipment using the same port your router is connected to, and visit velocity.connectfast.net.
  5. If the Internet is not working after step 4, contact a ConnectFast support representative through chat or email.
  6. If the Internet is working, plug your router back into the same port on the fiber provider’s equipment and run a test through your Wi-Fi router.
  7. If the Internet is not working through your Wi-Fi router, you can do the following:
    1. Contact technical support for your router’s manufacturer
    2. Factory reset your router per the manufacturer's instructions
    3. Replace your Wi-Fi router

You will need to follow the installation instructions that came with your Wi-Fi router. The Wi-Fi router will not work when connected to the fiber provider's equipment without configuring first.

  1. Restart your router - To restart your router, unplug the power cable, wait one minute, then plug it back in. This is the most common way to fix Internet-related issues.
  2. Choose the right router - Cheap routers will have trouble providing signal throughout your entire home, and some routers do not have enough bandwidth capacity to handle all the devices in your home. You can use a Wi-Fi analyzing app to determine how effective your router is.
  3. Possibility of interference - Wi-Fi signals can be absorbed or blocked by materials such as concrete, glass, and metal. This interference can directly impact the strength of your Wi-Fi signal. Additionally, devices in your home may impact your Wi-Fi signals because they emit or use the same frequency space as your Wi-Fi. Devices that can interfere with your signal include baby monitors, phones, microwaves, etc.
  4. Routinely reboot - Rebooting your router allows it to take a break and perform needed system updates. Try setting up your router to reboot automatically when you are not using your Internet (late at night, for example) by using an outlet timer.

Click here to verify if fiber is available to your area and begin the sign-up process.

No. Customers are required to purchase their own Wi-Fi routers to use ConnectFast@Home service.

TP-Link AC1750 Amazon TP-Link
Google Nest Google Nest Router

No. We do not have data caps.

Yes. We currently offer dynamic IPv6 addresses.

No. We do not offer static IP addresses at this time.

No. We do not offer 10G at this time.

No. We do not offer anything but blazing fast internet.

Click here to see pricing for your area.

No. Our pricing does not change after a set period of time.

ConnectFast pricing includes all fees and taxes. Fiber provider fee may be charged separately.

Full installation typically takes approximately 2 weeks, but can vary based on Fiber provider’s installation schedule.

ConnectFast provides customers a list of helpful links that provide details about implementing content filtering (see Terms of Use) here.

Listed below are tools that are widely used to effectively filter content from the internet:

  • OpenDNS Family Shield

    By changing your DNS servers in your router to OpenDNS Family Shield, you can filter the content that moves into your house for free. Click here for a step-by-step guide on how to use OpenDNS Family Shield.

  • Cloudflare for Families

    By changing your DNS settings in your router to Cloudflare’s filtered settings, you can protect your family for free. You can read more about 1.1.1.1 for Families by clicking here.

  • TP-Link Deco Parental Control

    If you have a Deco mesh system (which is highly recommend), the Deco app that pairs with your mesh WIFI system have built in parental controls. You can read about the Deco parental controls here.

  • Netgear Parental Controls

    Have a Netgear router? You probably have access to built-in parental controls. You can read more about Netgear’s Parental controls here.

  • Asus Parental Control

    Own an Asus Router? You may have access to a free parental control platform. Learn more by clicking here.

There is no contract for ConnectFast@Home services, but there may be a contract with the Fiber provider for your area.